This email is addressed to Safe and Sound but more importantly whomever is looking after the company profile in general.
As owning an installation company myself I'm always (in the back of my head) keeping an eye out for how engineers behave as I have engineers representing my own company on site all the time.
We had Paul your engineer visit and perform some tasks on my vans yesterday. I felt compelled to email in to compliment the way this engineer represented your company whilst he was here.
He was polite with good communications skills, he was articulate and informative and more than happy to help in any way he could with advice for the security of the vans moving forward. He had good product knowledge and went about his work with no fuss. He worked cleanly and professionally and at the end of the day explained everything and reassured me there would be no problems and if there was, a quick call to the office and he would be out to remedy anything untoward.
Good service is not common place these days unfortunately. Your engineer Paul was a breath of fresh air yesterday and has done a great job of my vans. I would definitely use Safe and Sound again on the back of this installation.
Please pass on my thanks to him."
"Just a quick note to say thanks for the quality work Scott carried out on the car, was a bit worried at first with it being brand new, however a top quality job carried out so many thanks we really appreciate it."
"The cruise control you fitted to my Defender is the best improvement I've ever fitted to a vehicle, so thanks again!"
Compliments on the service provided by Arran , despite the slight delays he always kept me advised and was neat and tidy in his work."
"I would like to say that I found your engineer both friendly and helpful. I would definitely recommend your company to anyone who asks."
"I would like to express my thanks and appreciation of the work
carried out by your company today.
The staff at your reception desk were helpful , polite and were
a credit to your company .
The gentleman tasked with completing the work explained all
details of the electrics with the new switch.
The overall impression of your company is very good and
I am now aware of why Ford Stockport appreciate your standards.
Many Thanks "
"Had a front and rear dash cam and reversing camera installed by Safe and Sound who were highly recommended to me by my Dad and Brother who have also used them. They gave me lots of advice and where extremely helpful, keeping me up to date all the time, cant recommend enough will definitely be using again. Thank you very much!"
"I would like to thank everybody at Safe and Sound for their professionalism and customer care including Gareth and Paul who did an excellent job installing the alarm in my Kia Sportage and resolving the problem with the coding of the alarm,which needed the involvement of Auto Watch who worked along side Paul.This amounted to 4hrs working in my car,
Thanks to everybody involved including yourself
"After having struggled with another tracker fitting company for over a week to get an install date, I contacted SAS. Rhys was incredibly helpful and knowledgeable, and within a few minutes, I had the most appropriate tracker for my needs, and within 48 hours, it was fitted. Brilliant customer service that is second to none. Totally recommended."
"Just had a Blackvue DRW650S 2 camera system fitted to my 65 reg C-Class Mercedes, got to say it was a breeze.
The Staff were friendly, helpful and knowledgeable and even let me know about a possible problem regarding the Blackvue's power magic parking mode and my car's smart charge battery that no other company had told me about.
Total job time 1.5 - 2hrs will definitely be taking the car back when the lease is up on it and installed in the new car.
Good value for money and excellent customer service, would highly recommend."
"Happy birthday safe and sound, congrats to everyone. I have used you guys since mid 2000 at QUICKS ASHTON! All the best for the future"
"Happy Birthday Safe And Sound from All at Mercedes-Benz of Bolton. Your a great bunch who provide us with a First Class Service"
"Excellent professional and friendly service, fitted remote central locking to my Ford KA, did a tidy job, I would certainly highly recommend and will certainly use them again."
"Thanks for a great job yesterday, and my gratitude to Scott for his professional and courteous service.
I hope to use your company again in the future. "
"Reliable, turned up at arranged time. Neat, professional job. Very competitive price. I recommend this company"
"We would like to thank you for the great job you did..... we would not hesitate to recommend your company..... P.S.: The price was great as well."
"Thanks for your courtesy, patience and hard work .... you and your team are a credit to the industry and I wouldn't take my car anywhere else."
"You provided an excellent service."
"The Sat Nav did its job, and I'm very happy with it."
"Dear Sirs, I just wanted to send a quick email to say how impressed I was with the engineer that you sent to install my handsfree kit. He was very polite, called to let me know when he should be arriving, installed the product quickly, and gave me a full run down of the functionality of the unit. Based upon this experience I will have no Hesitation in recommending your services to others."
"Hi Paul and Yunus,
I have occasionally thought about writing to people when impressed with their service but rarely have I ever got around to it, but today I felt it was worth just dropping you a line to let you know my feelings.
We have just recently had the car alarm fitted by Gareth last week and the parking sensors were fitted by Scott today and I have to say, the two young guys had a brilliant attitude and level of service.
The same has to be said for both of yourselves on the way I have been dealt with my enquiries through your office, via phone and email.
The work that has been carried out has been done with a lot of care and to a very high standard of neatness and the courtesy I have been shown, has been great. Assuming everything is ok with the equipment (which so far seems fine), then I would definitely recommend you for giving a good service, doing a good job at a fair price - so thanks once again to the whole team.
"These guys fitted a tow bar with dedicated electrics for us this week.
I must say they are the most professional company I have ever come across from the first phone call to the light demo before the fitter left.
Would highly recommend and very competitive prices as well.
Well done guys.... First class service!
Will never use anyone else!!!!"